Complaints policy

JobContax is committed to providing a quality service to our customers. If you are not satisfied with the level of service you have received from us we would like you to tell us about it. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are referred on to our MD.

If you would like to make a formal written complaint, you can contact our MD via email or by post:

Karen McHugh, JobContax, 104 Drumcondra Rd Upper, Drumcondra, Dublin 9, D09 FP29
E: karen@jobcontax.com
T: +353-1-7978720

1. We will send you written acknowledgement (email or letter), on receipt of your complaint within 5 working days.
2. We will then record your complaints in our central register and start to investigate on your behalf. This is likely to involve the following steps:
   Examining your record to ascertain the sequence of relevant events & related correspondence
   Interviewing the relevant members of staff for clarification on the issue
3. We aim to acknowledge, fully investigate and duly resolve all complaints within 14 working days.
4. A full written response to your complaint will be drafted by Karen McHugh sent to you with supporting documentary evidence (if applicable).